Privacy Policy

At Titan Pharma Labs, we value your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains the types of information we may collect, how that information may be used, and the choices available to you when using our website and services.

1. Information We Collect

When you browse our website, register an account, contact our support team, or place an order, we may collect information including:

  • Your name
  • Email address
  • Telephone number
  • Billing and delivery address
  • Account and login information
  • Order and transaction details
  • Messages or enquiries you send to us
  • IP address
  • Browser and device information
  • Website usage and activity data

Payment details may be processed directly by third-party payment providers. Titan Pharma Labs does not necessarily store complete credit or debit card information on its own systems.

2. How We Use Your Information

We may use the information we collect to:

  • Process and manage your orders
  • Arrange deliveries and provide shipping updates
  • Create and maintain customer accounts
  • Respond to enquiries and customer-support requests
  • Process payments, refunds, and related transactions
  • Detect suspicious activity, fraud, or unauthorized access
  • Improve our website, services, and customer experience
  • Provide promotional communications where permitted or where you have provided consent
  • Maintain appropriate business and transaction records
  • Comply with applicable legal, accounting, or regulatory requirements

3. Cookies and Similar Technologies

Titan Pharma Labs may use cookies and similar technologies to help our website operate properly, remember preferences, improve functionality, and understand how visitors interact with our website.

Some third-party services used by our website, including analytics, payment, or technical service providers, may also use cookies or similar technologies.

Where applicable, you may control cookie preferences through our website settings or your browser configuration.

4. How We Share Your Information

We do not sell your personal information.

We may share information with trusted third-party service providers when necessary to operate our business. These may include:

  • Payment processors
  • Shipping and delivery providers
  • Website hosting providers
  • Analytics providers
  • Email and communication services
  • Security and fraud-prevention services
  • Other technical or operational service providers

We may also disclose information when required by applicable law, legal proceedings, regulatory authorities, or when reasonably necessary to protect our customers, business, website, or legal rights.

5. Payment Security

Payments made through Titan Pharma Labs may be handled by independent payment service providers that maintain their own security procedures.

Customers should never send full debit or credit card information through standard email, contact forms, messaging platforms, or other unsecured communication methods.

6. Data Security

We use reasonable technical and administrative measures intended to protect personal information from unauthorized access, misuse, alteration, disclosure, destruction, or loss.

However, no website, internet transmission, or electronic storage method can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably required for the purposes for which it was collected.

This may include maintaining information for:

  • Order fulfilment
  • Customer account management
  • Business and financial records
  • Fraud prevention
  • Resolving complaints or disputes
  • Legal, tax, or regulatory obligations

When information is no longer reasonably required, it may be deleted, anonymized, or securely retained where required by law.

8. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information.

These may include the right to request:

  • Access to personal information we hold about you
  • Correction of inaccurate or incomplete information
  • Deletion of certain personal information
  • Restriction of certain processing activities
  • Withdrawal of previously provided consent
  • Opt-out from certain marketing communications

Some requests may be subject to legal, regulatory, security, or record-keeping exceptions.

9. Marketing Communications

If you choose to receive promotional communications from Titan Pharma Labs, we may send information regarding products, promotions, offers, or company updates.

You may unsubscribe from marketing emails at any time by using the unsubscribe option included in the communication or by contacting us.

You may still receive essential transactional messages relating to:

  • Orders
  • Payments
  • Shipping
  • Account activity
  • Security notifications
  • Customer-support requests

These communications are necessary to provide our services.

10. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

Titan Pharma Labs is not responsible for the privacy practices, security measures, policies, or content of third-party websites.

We recommend reviewing the privacy policy of any external website before providing personal information.

11. Children’s Privacy

Our website and services are intended for adults and are not designed for children.

We do not knowingly collect personal information from children where doing so would violate applicable law. If we become aware that such information has been collected improperly, we may take appropriate steps to remove it.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our website, business practices, technologies, or applicable requirements.

When changes are made, the updated version will be published on this page with a revised effective date.

13. Contact Us

If you have questions about this Privacy Policy, how your personal information is handled, or wish to make a privacy-related request, you may contact Titan Pharma Labs through the contact information provided on our website.