Refund & Returns Policy

At Titan Pharma Labs, customer satisfaction and product integrity are important to us. This Refund & Returns Policy explains when an order may qualify for a return, replacement, cancellation, exchange, store credit, or refund.

1. Returns

Because of the nature of the products we offer, and for health, hygiene, safety, and quality-control reasons, we generally cannot accept products that have been opened, used, unsealed, or tampered with.

To qualify for consideration, a returned product must:

  • Be unused and unopened.
  • Remain in its original packaging.
  • Have all seals and protective packaging intact.
  • Be in the same condition in which it was delivered.
  • Include valid proof of purchase.

Customers must contact Titan Pharma Labs before returning any item. Products sent back without prior authorization may not be accepted.

2. Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, or different from what you ordered, please contact us promptly after delivery.

To help us review your claim, we may request:

  • Your order number.
  • Details of the issue.
  • Clear photographs of the product.
  • Photographs of the external and internal packaging.
  • Any additional information reasonably needed to investigate the matter.

Once the claim has been reviewed and approved, we may provide a replacement, store credit, or refund, depending on the circumstances.

3. Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

Orders that have not yet been processed, packed, or dispatched may be eligible for cancellation.

Once an order has entered processing, has been packaged, or has already been shipped, cancellation may no longer be possible.

4. Refunds

Where a refund is approved, it will generally be issued to the original payment method whenever possible.

Refund processing times may vary depending on the payment provider, bank, or card issuer.

Shipping fees, payment-processing charges, or other non-refundable transaction costs may be deducted where permitted by applicable law.

5. Non-Refundable Items

Unless applicable consumer-protection laws require otherwise, returns or refunds may not be available for:

  • Opened or used products.
  • Products with damaged, removed, or broken seals.
  • Products damaged after delivery because of improper handling or storage.
  • Clearance, promotional, or final-sale items clearly identified as non-returnable.
  • Products returned without prior authorization.
  • Orders affected by incorrect information supplied by the customer.
  • Items that cannot reasonably be resold for health, hygiene, safety, or quality-control reasons.

6. Shipping and Delivery Issues

Customers are responsible for providing complete and accurate delivery information when placing an order.

If a package is returned because the customer provided an incorrect or incomplete shipping address, additional delivery charges may apply before the package can be resent.

If your shipment appears to be lost or is experiencing a significant delay, contact us so we can review the delivery status with the relevant carrier.

7. Refused or Unclaimed Packages

Orders that are refused by the recipient or remain unclaimed and are subsequently returned to Titan Pharma Labs will be reviewed individually.

Where a refund is approved, deductions may be made for:

  • Original shipping costs.
  • Return shipping fees.
  • Processing expenses.
  • Other costs reasonably incurred as a result of the returned shipment.

Such deductions will only be applied where permitted by applicable law.

8. Exchanges

Approved exchanges are subject to product availability.

If the requested replacement is unavailable, we may offer:

  • An alternative product.
  • Store credit.
  • A refund, where appropriate.

Customers should not send products back until they have received return or exchange instructions from Titan Pharma Labs.

9. Chargebacks and Payment Disputes

If you believe there is an issue with an order, payment, refund, or delivery, we encourage you to contact Titan Pharma Labs first so that we can investigate and attempt to resolve the matter.

This policy does not remove or restrict any rights available to customers through their payment provider or under applicable consumer-protection laws.

10. Policy Updates

Titan Pharma Labs may update this Refund & Returns Policy from time to time to reflect changes in our operations, services, or legal requirements.